Support Availability: Our support team is available from 10 AM to 6 PM Cairo time, Monday through Friday. Please note that official holidays in Egypt are not included in support hours.
Support Methods: Clients can reach support via the ticketing system, email, or chat. We aim to respond within 12 hours during business days.
Information Submission: If clients fail to provide the necessary credentials or access promptly, this may lead to delays in support, which could extend the time required for resolution.
We offer a paid technical support option available 24 hours a day, 7 days a week."
